Shipping policy

Shipping Policy

Last Updated: July 2026

At Pure Form Studio, we are committed to delivering your handcrafted sculptures safely and efficiently. Every order is carefully prepared and packaged to ensure that it arrives in excellent condition.

1. Shipping Destinations

We currently ship exclusively to countries within the European Union (EU).

At this time, we do not offer shipping to countries outside the European Union.

2. Order Processing Time

All orders are processed within 1–3 business days after payment has been successfully received and verified.

Orders are processed during our regular business hours, Monday through Friday, excluding public holidays.

Please note that processing time is separate from shipping time.

3. Estimated Delivery Time

After your order has been dispatched, the estimated delivery time is:

Poland: 3–5 business days
Other European Union countries: 3–5 business days

Delivery times are estimates only and may vary depending on your location, local courier operations, customs procedures (where applicable), weather conditions, or other circumstances beyond our reasonable control.

4. Shipping Costs

Shipping fees are calculated as follows:

Poland: 45 PLN
European Union (outside Poland): 75 PLN

Shipping charges are displayed during checkout before your order is confirmed.

5. Free Shipping

We offer free standard shipping on orders with a total value of 4,000 PLN or more.

The free shipping offer applies automatically during checkout when the qualifying order value is reached.

6. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing shipment details and tracking information, where available.

7. Delivery

Deliveries are made to the shipping address provided during checkout.

Customers are responsible for ensuring that all shipping information is complete and accurate before placing an order.

Pure Form Studio cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

8. Damaged Packages

If your package appears visibly damaged upon delivery, we recommend:

Inspecting the package before accepting it whenever possible.
Taking photographs of any visible damage.
Contacting us as soon as possible after delivery.

If a product is damaged during transportation, we will offer either:

a replacement product; or
a full refund,

at the customer's choice, following verification of the reported damage.

9. Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including but not limited to: